Help and Support
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FAQs (Frequently Asked Questions)
What services does Ceylon Classic Travels offer?
Ceylon Classic Travels specializes in customized tours across Sri Lanka, including cultural experiences, adventure trips, nature excursions, and luxury getaways. We also handle hotel bookings, airport transfers, and guided day tours.
How do I book a tour with Ceylon Classic Travels?
You can book directly through our website by filling out the booking form on any tour page. Alternatively, you can contact us via email or WhatsApp, and our travel consultant will assist you with the process.
Can I customize my travel itinerary?
Absolutely! We believe every journey should be unique. Our team will work closely with you to design a tailor-made itinerary that suits your interests, budget, and schedule.
What payment methods do you accept?
We accept major credit and debit cards, bank transfers, and secure online payments. For customized packages, we’ll provide a detailed payment link once your itinerary is confirmed.
Is it safe to travel in Sri Lanka?
Yes, Sri Lanka is generally a very safe and welcoming destination for travelers. Our guides and drivers are licensed professionals who prioritize your comfort and safety at every step.
What is your cancellation policy?
Cancellation policies vary depending on the package and hotel terms. Generally, cancellations made at least 14 days before departure may qualify for a partial refund. Please refer to your booking confirmation or contact our support team for details.
Do you provide airport pickup and drop-off services?
Yes, we offer private airport transfers to and from Bandaranaike International Airport as part of most tour packages or upon request.
Are your tour guides licensed?
Yes, all our tour guides are certified by the Sri Lanka Tourism Development Authority (SLTDA) and have in-depth knowledge of the country’s history, culture, and hidden gems.
What should I pack for my trip to Sri Lanka?
Pack lightweight clothing, sunscreen, a hat, comfortable shoes, and a reusable water bottle. If you plan to visit temples, modest clothing that covers shoulders and knees is recommended. For trips to cooler destinations such as Nuwara Eliya, Ella, or the Hill Country, pack a few warm layers—like a light sweater or jacket, long pants, and socks—as temperatures can drop significantly in the mornings and evenings.
How can I contact customer support?
You can reach our support team using the contact details provided below or through the Contact Us page on our website. You can also use the contact section on our home page to send us a message. Our team will get back to you as soon as possible.